Frequently Asked Questions
Everything you need to know about shopping with Zambia's premier electronics provider.
Are all products sold on iStore Zambia genuine?
Yes, we only stock 100% authentic products sourced directly from authorized manufacturers and global distributors, ensuring you receive genuine hardware and local warranties.
What are the delivery timelines within Lusaka and other provinces?
We offer same-day or next-day delivery within Lusaka. For other provinces across Zambia, delivery typically takes 2 to 4 business days depending on your specific location.
What payment methods do you accept?
We accept a variety of secure payment options including Airtel Money, MTN MoMo, FNB eWallet, and major credit or debit cards through our secure online gateway.
What is your return policy for faulty electronics?
If a product is found to have a manufacturing defect, you can return it within 7 days of purchase for a replacement or refund, provided it is in its original packaging.
Do your devices come with a warranty?
Most of our electronics come with a standard 12-month manufacturer warranty. Specific warranty details are listed on each product page and covered by our authorized service centers.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive a tracking number via email or SMS that allows you to monitor your delivery status in real-time.